At SOREIN, we want your SolèneSkinPRO to reach you as quickly and safely as possible. This policy outlines everything you need to know about how we process and ship your order.
All orders are processed and dispatched within 48 hours of purchase confirmation. Orders are not shipped on weekends or public holidays — any orders placed during these periods will be dispatched on the next available business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can follow your package every step of the way.
| Shipping Method | Estimated Delivery | Applies To |
|---|---|---|
| Standard Shipping | 5–10 business days | All orders |
| Express Shipping | 1–5 business days | 2-pack & 3-pack orders |
Delivery times are estimated and may vary depending on your location within the United Kingdom. SOREIN is not responsible for delays caused by the carrier or circumstances outside our control (e.g. extreme weather, customs, public holidays).
After your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can track your order at any time by visiting the Track My Order page on our website.
If you have not received a tracking email within 48 hours of placing your order, please check your spam/junk folder or contact us at trysorein@gmail.com.
Please ensure your delivery address is entered correctly at checkout. SOREIN is not responsible for failed or delayed deliveries resulting from an incorrect or incomplete address provided by the customer.
If you need to update your address after placing an order, please contact us at trysorein@gmail.com as soon as possible. We will do our best to accommodate changes, but cannot guarantee updates once an order has been dispatched.
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at trysorein@gmail.com with your order number and a description of the issue. We will investigate promptly and work to make it right.
For any shipping-related questions, our support team is available via:
